How do I Void a transaction?

What is a Void?

A VOID nullifies information regarding the authorisation (such as the bank code) on a particular transaction to ensure that it does not send any values/information for settlement. However, the information is only removed from the Protx system and may still remain active on the acquiring bank's system.

Even though an online reversal is sent when a VOID is performed, this does not guarantee that the shadow will be removed.

Once a Void has been performed, there is no way of reversing this and you will need to take another transaction in order to obtain the funds from the shopper.

How is a Void performed?

If the transaction HAS NOT yet been sent for settlement, you will be able to VOID the transaction. This will cancel the transaction and not include it within the daily bank settlement file.

As the transaction HAS NOT been sent for settlement, your acquiring bank has not received any information about the payment and therefore the payment will not appear on the shopper's card statement.

A VOID can only be performed on a REAL-TIME PAYMENT or a REFUNDED transaction and is the responsibility of the Vendor to perform.

How is a Void performed via my VSP Admin area?

A VOID can be performed via the VSP Admin area for any transaction that has not yet been sent for settlement. Please be advised that once a transaction has been settled, you can no longer VOID it. The cut off point is midnight every night, after which the settlement files are forwarded to the respective acquiring banks. If the transaction has already been forwarded for settlement, you will need to Refund the payment.

Before logging in to your Protx VSP Admin account, you need to ensure that you have granted the Void privilege to the 'User' that you intend to log in as to perform the Void.

Once logged in, you will need to find the transaction you wish to Void.

You can search for the transaction by using either of the search tools, 'The Daily transaction List' or the 'Find a Transaction', both from under 'Transactions' in the menu.

If you use the 'Daily Transaction List' as the search, then obviously you will need to have a fair idea of the date of the transaction and the name of the cardholder (customer). The results of the search would then be displayed as shown below:

Click on the actual 'VendorTxCode' of the payment that needs voiding. If you wanted to Void Test User 1's £1.00 transaction (as per the screenshot above), then you would click on 'VSPT-protx-test002'

The full transaction detail will now be displayed in a new browser window - if you scroll to the bottom of the page you should see a section of further options called 'Actions' (see screenshot below)

Click on the Void button

If the Void button is not displayed, it could mean one of two things:

• You have not granted the User account with the Void privilege.
  
  
• The transaction has already been forwarded for settlement and therefore cannot be Voided.

Once the Void button has been clicked you will be presented with a Void confirmation screen (screenshot shown below) - you will need to enter a Password in order to process the Void. This Password is that of the 'User' you are currently logged in as while performing the Void.

Now just click the 'Void' button again

The Void request will now be processed and confirmed on screen.

Once the Void has been processed it will appear under the 'Failed Transactions' section.

The screenshot below shows the Void performed above in the 'Failed Transactions' section of the VSP Admin account.